{"id":37,"date":"2024-07-26T09:11:54","date_gmt":"2024-07-26T07:11:54","guid":{"rendered":"https:\/\/www.rent08.se\/?page_id=37"},"modified":"2025-04-16T10:08:44","modified_gmt":"2025-04-16T08:08:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.rent08.se\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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\n\t\t\t\t<\/div>\n\t\t
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Questions and answers<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is included in a regular weekly cleaning?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Cleaning is customised according to your wishes, but usually includes vacuuming, mopping floors, cleaning kitchens and bathrooms, and dusting open spaces.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you make home visits?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Absolutely, feel free to book a free home visit where you can meet one of our supervisors before we start cleaning assignments. Even if you are an existing customer, you can of course book a home visit, for example if you want to change your cleaning routines.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen can you start cleaning with us?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It depends on your wishes, but usually within 1-2 weeks.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you try a cleaning before you commit?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

This is fine, test cleaning is not binding.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo your employees speak Swedish?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Rent 08 employs many different nationalities and for some, the job is a first step into the Swedish language. Unlike many others in the industry, we have chosen to welcome people who do not speak Swedish as employees.<\/p>

We organise internal training sessions to teach staff the basics of communicating with customers and other employees.<\/p>

When recruiting, we value above all professional skills, a sense of quality and, not least, perseverance, which is required for a good result in customers' homes.<\/p>

We understand that communication can be perceived as a concern but the fact is that it works very well. The administration staff speaks Swedish and in the 8 years we have been in business, the language has never been a major problem for our customers. Which means that we feel happy to be able to offer work even to people who have not yet learnt Swedish.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do you work with quality?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All staff undergo internal training at the company. We have several supervisors who work with the cleaning staff for ongoing quality assurance and we also do regular quality checks on site.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do you work with security?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All new staff submit extracts from the criminal record and we have confidentiality agreements.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do you work to ensure staff well-being?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We believe we have the best people and we spend a lot of time on our new recruits and internal training programmes. For those employees who have not yet learned Swedish, we organise language courses. We also offer wellness allowances and always recognise everyone in the team on birthdays, major holidays and the like. To help our staff get to know each other, we go on an annual cruise together.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill I be compensated if something breaks in my home?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Of course we do. We have liability insurance with Trygg Hansa that covers damage up to SEK 10 million.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do RUT deductions work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The deduction is made directly on the invoice and means that you as a customer only pay half the amount for our services.<\/p>\n

You can receive a maximum tax reduction of SEK 75 000 per year and person. This means that you can buy RUT and ROT services for SEK 150,000 and only pay SEK 75,000. You are responsible for keeping track of how much of the maximum tax deduction you have utilised. If you have overutilised the maximum amount of the deduction, you are obliged to pay the remaining amount to us.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo your staff use their own clothes?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All employees wear the company's work clothes during the cleaning sessions - turquoise t-shirt, black trousers and light blue apron.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat cleaning equipment do I need at home?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Most of the equipment is usually already available in every home. We will send you a full list of cleaning equipment requirements upon booking or on request.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen is deep cleaning recommended?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We recommend deep cleaning on the first cleaning occasion when we start regular cleaning assignments, but also after a longer break. Many customers book deep cleaning in the spring and around Christmas.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long is the notice period?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

1 month<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I have my own cleaning lady?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our aim is to ensure that all customers have a regular cleaner. In the event of illness, holiday or other leave, the cleaner will be replaced by a substitute cleaner and we will notify you of this before your cleaning appointment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I need to cancel one\/more cleaning appointments?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please get back to us by email with info about the current date to info@rent08.se and you will receive a confirmation directly. Cancellations must be made 2 weeks before the planned cleaning date, with the exception of illness - then you can cancel at least 24 hours before.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I need extra cleaning at short notice?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Contact our customer service at\u00a0info@rent08.se<\/a>\u00a0or telephone\u00a0070-465 48 60<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I become a customer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We are delighted that you wish to become our customer! Please fill in\u00a0the form here<\/a>\u00a0or contact us by email or phone.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Fr\u00e5gor och svar Vad ing\u00e5r i en vanlig veckost\u00e4dning? St\u00e4dningen anpassar vi efter dina \u00f6nskem\u00e5l men vanligtvis ing\u00e5r dammsugning, torkning av golv, reng\u00f6ring av k\u00f6k och badrum samt dammtorkning av fria ytor. G\u00f6r ni hembes\u00f6k? Absolut, boka g\u00e4rna kostnadsfritt hembes\u00f6k d\u00e4r du f\u00e5r tr\u00e4ffa en av v\u00e5ra arbetsledare innan vi p\u00e5b\u00f6rjar st\u00e4duppdrag. \u00c4ven du som […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-37","page","type-page","status-publish","hentry","wpbf-post"],"acf":[],"yoast_head":"\nFAQ - Rent08<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rent08.se\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Rent08\" \/>\n<meta property=\"og:description\" content=\"Fr\u00e5gor och svar Vad ing\u00e5r i en vanlig veckost\u00e4dning? St\u00e4dningen anpassar vi efter dina \u00f6nskem\u00e5l men vanligtvis ing\u00e5r dammsugning, torkning av golv, reng\u00f6ring av k\u00f6k och badrum samt dammtorkning av fria ytor. G\u00f6r ni hembes\u00f6k? 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